FAQ
Answers to the questions that come up most often.
Can't find what you're looking for? Drop us a note from the contact page and we'll reply within one business day.
Getting started
You provide the video catalog (raw files or links), your pricing tiers, and your branding assets (logo, colors, typography). We handle the rest.
No. After purchase we review your catalog and audience and recommend Vimeo OTT, Uscreen, or Muvi based on what fits your scale and budget best.
Launchpad plans go live in roughly a week. Streamline is two to three weeks. Cinematic and Studio Signature plans typically take four to six weeks because of mobile and TV app submissions.
Pricing & billing
No. Every plan is a one-time setup fee. You pay once, we deliver the platform, and you continue to run it (we can also offer post-launch retainers).
We accept Visa and Mastercard at checkout via Authorize.Net. Card data is tokenised at the moment of payment — we never see or store full card numbers.
Vimeo OTT, Uscreen, Muvi, and Stripe each have their own subscription or per-transaction fees. We quote those transparently before kickoff so there are no surprises.
Delivery
A live OTT platform on your domain, app store listings (where included), a content-upload guide as a PDF, an analytics dashboard as a PDF, and recorded Loom walkthroughs for every workflow.
Every order has a built-in live chat on the order detail page. You can attach files, screenshots, and reference videos. Replies are typically within one business day.
Yes. Streamline, Cinematic, and Studio Signature plans include app store submission with screenshots, descriptions, and review responses.
Refunds
Yes — every plan is covered by a 30-day money-back guarantee. See the Refund Policy for the full details.
Your access to the order page and deliverables is revoked, and any uploaded source files are deleted from our staging environment within 14 days.